Good Listening Skills are Developed
Try to emphasize what you and the parent have in common, such as the success of a child and the value of a wonderful learning experience.
No one likes change because it can be stressful. Doing things the way they always have been done is comforting. If you need to inform a parent of changes, be sure to explain how these changes will benefit the child. Be patient and understanding.
Keep yourself in a positive state of mind. People who stay positive achieve their goals. Do not assume that everyone’s goals and expectations are the same as yours. Talk about what you think is important, but don’t forget to ask what is important to the parent.
Remember, good listening skills are developed by thinking about what the other person is saying and asking good questions, not concentrating on what you are going to say next.